Being a teacher in a business management department, I want to emphasize on the tremendous importance of ‘business modeling’ in Business Management. Among the various employee programs human resources managers and specialists oversee are health and life insurance, retirement plans, and various company policies on substance abuse, leave, vacation time. If your company’s actions, attitudes and methods do not match your stated objectives and meet the expectations of your customers and stakeholders, it’s time to do some course correcting.
Xerox: to help people find better ways to do great work (by constantly leading in document technologies, products and services that improve customer work processes and business results). The organization recognizes that every process has some variation, so it won’t prevent nonconforming product 100% of the time.
The process approach used as a business management tool, is basically understanding your organization’s processes, their inputs, their outputs and how the processes interact with each other. Siebel (now Oracle Siebel CRM), market leader in customer relationship management (CRM) field, once defined CRM as a way to identify, acquire, and retain customers – a business’ greatest asset.
Based upon survey responses of managers, a business model is the design of organizational structures to enact a commercial opportunity (1). If your employees cannot see the goals they need to attain, they will have no sense of achievement or of where their work is taking them.
If you are the CEO (or the CEO’s designated authority) and want the WiWi on time, on cost and on objectives, then consider each stage within the business process a project and allow the project management process to work. ISO 9001 is much more than a standard, it should be part of a business’ strategic plan and not simply thought of as a quality management standard for product or service conformance or as a standard to achieve ISO 9001 certification.